Warranty and complaints

Every laser pointer we sell carries a one year warranty, and each one is tested by hand before it is packed. That warranty sits on top of your statutory rights under the Consumer Rights Act 2015: it does not replace them or limit them.

Your statutory rights

Goods must be of satisfactory quality, fit for purpose and as described. If they are not, the Consumer Rights Act 2015 gives you a clear set of remedies:

Within 30 days	You can reject the goods and get a full refund
30 days to 6 months	We get one opportunity to repair or replace. If that fails, you can claim a refund. During this period a fault is presumed to have been there at delivery, so you do not have to prove it
After 6 months	The same remedies apply, but it is for you to show the fault was present when the goods were delivered

Our one year warranty runs alongside this. In practice it means that if a laser pointer develops a manufacturing or material fault within a year, we repair or replace it at no cost.

What the warranty covers

Anything that stops a laser pointer working as it should through a fault in manufacture or materials, and damage that occurred in transit before it reached you.

It does not cover damage from dropping or knocks, water damage, flat or leaking batteries, or ordinary wear. If you are not sure which applies to you, just ask: we will look at it without obligation.

How to make a claim

1. Email us what happenedWrite to contact@emaxlaserpointers.co.uk with your order number and a short description. A photo or short video often makes the problem obvious straight away.
2. We reply within two working daysUsually sooner. We will tell you the next step and whether the item needs to come back to us.
3. Return postage is on usIf the goods are faulty we cover the cost of sending them back, and we repair, replace or refund depending on which remedy applies.

Complaints

If something has gone wrong, tell us first: most things are sorted out quickly by email. Write to contact@emaxlaserpointers.co.uk or message us on WhatsApp at +31 6 5312 6834.

We acknowledge your complaint	Within 2 working days
We give a full response	Within 14 days
If we need longer	We tell you within those 14 days, and say when you can expect a full answer

If we cannot resolve it

If you are not satisfied with how we have handled your complaint, you can seek advice from Citizens Advice, who run the official consumer service in the UK, or contact your local Trading Standards service. Your statutory rights are unaffected by anything on this page.

Changed your mind instead?

If there is nothing wrong with the goods but you no longer want them, you have 14 days to cancel and returns are free. See returns and refunds.